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Frequently Asked Questions

Frequently Asked Questions

IGTLRC FAQ's

See frequently asked questions and answers to them.

To submit the stone, depositor has to visit IGTLRC location lab with valid government issued ID (DriversLicense, Passport, etc.). Personnel sitting at the reception will assist in the stone submission procedure.

Facility of submission of stone through courier is not presently available.

Same person, who has deposited the stone, must visit the lab to collect the stone and its report. At the time of collection, customer has to show his ID which was noted on the agreement at the time of submission of stone. Stone and report are returned to the same person who has deposited the stone with lab.

In case depositor could not come for collecting the stone submitted by him, an authorization letter duly signed and attested by depositor in the name of person who will be collecting the stones and reports must be submitted along with the copy of ID of depositor, collector and original agreement slip. Authority form can be collected from the reception or can be downloaded from IGTLRC’s website.

In case depositor misplaces the agreement slip, copy of his identity proof is taken which was recorded at the time of stone submission and signature of the depositor is matched with lab’s record. Also, the depositor must submit a request letter/declaration stating to deliver him the goods & reports and no further claim is due. Declaration form can be collected from the reception or can be downloaded from lab’s website.

No.

Payment for testing can be done in cash, via credit card / debit card etc. and cheque. In case payment was made through cheque, stones are delivered after the confirmation of payment from Bank.

 

No.

No booking is accepted/taken on phone, delivery time is given at the time of submission of stone.

 

No.

The charges for issuing of duplicate report is US$100 (Including Tax). Duplicate report is issued to the same person who has got original report issued on his name. In this case, stone is not required to be submitted again in lab for duplicate report. But in case, if duplicate report is desired by some other person, stone must be submitted in lab again for the issuance of duplicate report.

 

Mostly mounted stone gets tested, in case it is not possible due to some reason, customer has to resubmit the stone after removing the stone from the jewellery.

Customer must enter MOU with the lab to avail bulk discounts.

No, IGTLRC, does not offer mobile lab facilities. Stones and jewellery are to be submitted in lab for testing.

No, submission of stones and jewellery for testing is mandatorily against advance payment. Only MOU customers are given credit.

Cancellation from customer’s end is only allowed, if customer intimates in lab within 2 hours from the time of submission of the stone for testing, in written or in person. In case cancellation is permitted, 100% testing charges deposited by the customer is refunded back. After 2 hours cancellation is not allowed. Cancellation from customer’s end is not permitted for urgent category.

No, customer can verify the authenticity of the tested report on telephone, but result is not informed on the telephone.

 
  • IGTLRC, Baumschulweg 18, 6045 Meggen, Switzerland
  • Tel: +41 41 210 31 41 email: [email protected]
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